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Communication In Health And Social Care Uk Essay

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Question: Level 5 / Unit 502 Promote professional development - (SHC52)

Includes 1.1 1.2 1.3 1.4 2.1 2.2 3.1 3.2 3.3 4.1 only
Written: 30/06/2017

Answer: 1.1 The importance of continually improving knowledge and practice for myself and the team as a health care provider is to ensure...


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Question: Level 5 / Unit 501 Use and develop systems that promote communication (SHC51)

Written: 30/06/2017
[Answer is in essay format]

Answer: The main reasons for communication are for any person to show/tell someone else their own feelings. People must be able to communicate...


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Question: TMA 03 Religious and Poetry Studies.

- Dalai Lama meeting with U.S lawmakers.
- Analysis of Poetry – The Faber Book of Beasts

Answer: Tenzin Gyatzo is the fourteenth Dalai Lama to reign in Tibet and is both a spiritual and political leader, who has spent...


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Question: Unit Title: Lead positive behavioural support
Sector unit number O32
Level: 7
Credit value: 10
Guided learning hours: 75
Unit Reference Number: K/602/2572


Unit 38.1 – Understand the theoretical background and current policy context of Positive Behaviour Support
1.1 – Analyse theories underpinning Positive Behaviour Support
1.2 - Evaluate how current policy informs Positive Behavioural Support Practice

38.2 – Be able to conduct a functional analysis of an individual requiring Positive Behaviour Support
2.1 – Explain the importance of ensuring functional analysis is based on formal assessment

38.5 – Be able to assess the appropriateness of reactive strategy use
5.1 – Critically compare the use of non aversive and aversive reactive strategies

38.7 – Be able to manage and review the implementation of Positive Behavioural Support Plans
7.1 – Explain how the attitudes and skills of others may impact on a Positive Behavioural Support Plan

Answer: 1.1/1.2 - Through our carefully designed support for positive behavior support, it has been possible to support and enhance the quality of...


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Question: Unit 1 Use and develop systems that promote communication

1.1 Review the range of groups and individuals whose communication needs must be addressed in your own job role.
1.2 Explain how to support effective communication within your own job role
1.3 Analyse the barriers and challenges to communication within your own job role.
1.4 Implement a strategy to overcome communication barriers.
1.5 Use different means of communication to meet different needs.

2.1 Monitor the effectiveness of communication systems and practices.
2.2 Evaluate the effectiveness of existing communication systems and practices.
2.3 Propose improvements to communication systems and practices to address any shortcomings.
2.4 Lead the implementation of revised communication systems and practices.

3.1 Use communication systems to promote partnership working.
3.2 Compare the effectiveness of different communication systems for partnership working

4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information
4.2 Analyse the essential features of information sharing agreements within and between organisations.
4.3 Demonstrate use of information management systems that meet legal and ethical requirements.

Answer: Working within a residential social care environment with a client group of requiring 24-hour supervision to assist, support and aid. Diagnosed with...


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Question: UNIT 89 - Manage health and social care practice to ensure positive outcomes for individuals

89.1 Understand the theory and principles that underpin outcome based practice
1.1 Explain ‘Outcome based practice’
1.4 Explain how outcome based practice can result in positive changes in ‘individuals’ lives

89.2 Be able to lead practice that promotes social, emotional, cultural, spiritual and intellectual well being
2.1 Explain the psychological basis for well-being

89.4 Be able to lead inclusive provision that gives individuals choice and control over the outcomes they want to achieve
4.1 Explain the necessary steps in order for individuals to have choice and control over decisions.

89.5 Be able to manage effective working partnerships with carers, families and significant others to achieve positive outcomes
5.4 Explain how legislation and regulation influence working relationships with carers, families and significant others.

Answer: 1.4 Involving the service user and stakeholders in shaping services continues to be an important activity within Priory Adult Care and specifically...


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Question: TMA 01
• Developing Myself
• Support roles in primary schools
• Key theories and concepts about learning
• My Study Plan

E103 Learning and teaching in the primary years

Answer: Developing Myself Three years ago, I decided to take a gap year and volunteer for a children’s charity. It allowed me to...


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Question: TMA 02 Part 1: Essay (1500 words) – this section equals 80% of TMA 02 mark.
Drawing upon the associated study materials, reader and activities in study blocks 1 and 2:
• a. Describe what is meant by ‘social deprivation’ and explain its potential impact on child development.
• b. Describe what is meant by the term ‘protective factors’ and explain the role they play in supporting children’s development of ‘resilience’.


TMA 02 Part 2: Reflection (500 words) – this section equals 20% of TMA 02 mark.
By reflecting back on your completed Learning Journals 3 and 4, summarise your learning and development in the following areas:
• a. What were the key areas of development your tutor identified as needing to be addressed in TMA 01?
• b. Describe how you took the developmental points identified by your tutor into account in writing TMA 02.

Answer: TMA 02 Part 1: a. - Social deprivation refers to a lack of human contact with the outside world. It can mean...


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Question: TMA 05 Part 1: Essay plan [Word count 327]

TMA 05 Part 2: Essay [Word count 1495]
‘In his speech on the riots, Cameron discounted social conditions such as poverty and unemployment as reasons for the 2011 riots, and focused instead on criminality and morality’ (Andrews, 2013, p. 315). Compare and contrast this conservative view of riots with the radical view.

TMA 05 Part 3: Self – reflection [Word count 153]

DD102 Introducing the social sciences
BSc (Honours) Psychology with Counselling, Year 1

Answer: TMA 05 Part 2: Essay - The purpose of this essay is to identify how conservatives and radicals differently view the same...


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Question: TMA 03 Outline the argument that a consumer society makes and remakes inequality.
[Word count 1247]

TMA 03 Essay Plan [Word count 189]

TMA 03 Self-reflection - Outline one or two examples of something your tutor highlighted from TMA 02 as requiring improvement and describe how you used this feedback in your preparation and writing of TMA 03. [Word count 107]

DD102 Introducing the social sciences
BSc (Honours) Psychology with Counselling, Year 1

Answer: TMA 03 In this essay, I will discuss the argument that a consumer society makes and remakes inequality. Social scientists discovered that...


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All categories of documents

  • Subject: Health and Social Care
  • Course: Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 3122
  • Date submitted: March 06, 2018
  • Date written: June, 2017
  • References: No
  • Document type: Essay*
  • Essay ID: 8315
  • Subject: Health and Social Care
  • Course: Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 2340
  • Date submitted: March 06, 2018
  • Date written: June, 2017
  • References: No
  • Document type: Essay*
  • Essay ID: 8314
  • Subject: Religious and Poetry Studies
  • Course: AA100 The arts past and present
  • Level: Degree
  • Year: 1st
  • Mark: Not available
  • Words: 1300
  • Date submitted: March 06, 2018
  • Date written: February, 2018
  • References: Yes
  • Document type: Essay*
  • Essay ID: 8313
  • Subject: Health and Social Care
  • Course: Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 4637
  • Date submitted: March 05, 2018
  • Date written: March, 2016
  • References: No
  • Document type: Essay*
  • Essay ID: 8312
  • Subject: Health and Social Care
  • Course: Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 2880
  • Date submitted: March 05, 2018
  • Date written: March, 2016
  • References: No
  • Document type: Essay*
  • Essay ID: 8311
  • Subject: Health and Social Care
  • Course: Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 3028
  • Date submitted: March 05, 2018
  • Date written: March, 2016
  • References: No
  • Document type: Essay*
  • Essay ID: 8310
  • Subject: Education
  • Course: E103 Learning and teaching in the primary years
  • Level: Degree
  • Year: 1st
  • Mark: Not available
  • Words: 1733
  • Date submitted: March 05, 2018
  • Date written: March, 2017
  • References: No
  • Document type: Essay*
  • Essay ID: 8309
  • Subject: Childhood Studies
  • Course: E102 Introduction to childhood studies and child psychology
  • Level: Degree
  • Year: 1st
  • Mark: Not available
  • Words: 1929
  • Date submitted: March 05, 2018
  • Date written: March, 2017
  • References: No
  • Document type: Essay*
  • Essay ID: 8308
  • Subject: Social Science
  • Course: DD102 Introducing the social sciences
  • Level: Degree
  • Year: 1st
  • Mark: Not available
  • Words: 1975
  • Date submitted: March 04, 2018
  • Date written: March, 2017
  • References: Yes
  • Document type: Essay*
  • Essay ID: 8307
  • Subject: Social Science
  • Course: DD102 Introducing the social sciences
  • Level: Degree
  • Year: 1st
  • Mark: Not available
  • Words: 1546
  • Date submitted: March 04, 2018
  • Date written: March, 2017
  • References: Yes
  • Document type: Essay*
  • Essay ID: 8306

Essay on Communication in Health and Social Care

Communication plays a crucial role in health and social care. Effective communication allows improving interpersonal relationships. This fact means that health and care service workers need to develop the proper communication skills to effectively communicate with service users. According to researchers, “people who use health, social care and early years services, are often dependent on care workers for obtaining and giving information” (Fisher, 2005, p. 53). As technology continues to provide benefits to various fields of human activity, the health and social care field is no exception. Today health and social care professionals effectively utilize these benefits, which provide considerable improvements in health and social care applications. A wide range of information and communication technologies (ICT) are used to enhance health and social care services (Martinho et al., 2013). Stephen A. Webb states that “new ICTs will come to have a decisive role in the complex field of transformations that are taking place in the caring professions” (p. 223). Generally speaking, the role of communication in health and social care is really important as it involves the application of the proper communication skills, deals with various factors that influence the effectiveness of communication process and reflects the use of information and communication technology in health and social care settings to meet the need of clients.

The major goal of this paper is to discuss the role of communication in health and social care. Special attention should be paid to the use of communication skills in health and social care; the impact of various factors on the communication process in health and social care; and the use of information and communication technology (ICT) in health and social care.

The use of communication skills in health and social care

            To explore the use of communication skills in health and social care, it is necessary to define the term health communication which forms the basis for developing meaningful communication skills. According to researchers, the term “health communication” can be defined as “the art and technique of informing, influencing and motivating individual, institutional and public audiences about important health issues” (Parrott, 2004, p. 751). Communication in health and social care settings contributes to vital health outcomes, promoting positive health behavior and enhancing physical and mental well-being of clients.

Application of the relevant theories of communication to health and social care settings

There are several theories of communication that can be applied to health and social care settings. Abraham Maslow’s theory (the theory of hierarchy of needs) is based on the idea that human life can be evaluated in terms of one’s individual development and potential. Maslow states that all individuals have some levels of need that should be met in the course of one’s life (Fisher, 2005; Clarke et al., 2000). The process of communication reflects one’s needs because while communicating, social, intellectual, emotional and physical needs are met. Social needs met in the process of communication involve social interaction. Intellectual needs are met because communication requires certain thinking processes, as well as the use of intellectual abilities to develop the theme of communication (Fisher, 2005).  Emotional needs are met in the process of communication because individuals experience satisfaction while communicating with others, which gives them the sense of achievement (Fisher, 2005).  Emotions influence the outcomes of communication process, as well as one’s feelings. According to Angela Fisher (2005), “our emotions can be influenced in a good way or in a negative way”(p. 60). Negative emotions lead to low self-esteem. Physical needs are met because individuals involved in communication may use their physical abilities (Clarke et al., 2000).  Actually, poor communication in health and social care could result in the failure of clients to meet the required social, intellectual, emotional and physical needs (Fisher, 2005).

Besides, Thompson’s theory of systematic practice can be applied to communication in health and social care settings. Thompson suggests that “vague care work can result in poor quality care and also in stress for a care worker” (Moonie, 2005, p. 93). There are many benefits of using systematic practice, including enhanced professional credibility, the ability to deal with workloads and reduce stress level, as well as enhanced ability to negotiate. These benefits contribute to effective communication practices (Moonie, 2005).

In addition, Kolb’s learning cycle theory can help to better understand the role of communication in health and social care settings. Kolb states that learning cycle that consists of four stages helps to improve communication. Care workers may use Kolb’s cycle to better understand and interpret the needs of clients (Moonie, 2005).

  • Stage one: concrete experience;
  • Stage two: reflective observation;
  • Stage three: abstract conceptualization;
  • Stage four: active experimentation (Moonie, 2005).

The use of communication skills in health and social care settings

            In health and social care settings, special attention should be paid to the development and use of effective communication skills. Professional care workers should be aware of the importance of using the proper skills when communicating with their clients. Angela Fisher (2005) states that “the work that is done in care settings depends very much on using effective communication,” which requires care workers to be able to make a comprehensive analysis of one’s thoughts and ideas, skillfully use specially developed techniques to interpret the language and non-verbal behavior of their clients, have the ability to draw conclusions and make decisions, as well as to use the proper ideas to continue conversation (p. 55). Poor communication can lead to a loss of self-esteem, as well as to insensitivity to other people, resulting in discrimination (Parrott, 2004). Effective communication skills used in health and social care settings should be based on emotional and social needs of clients (Clarke, et al., 2000). Care workers’ communication skills should provide a comprehensive action plan for enhancing one-to-one communication (Fisher, 2005).

            In general, effective communication depends on the use of the meaningful communication skills and social coordination, which include the following requirements:

  • Care workers should demonstrate an interest in communication process;
  • Care workers should be interesting;
  • Care workers should be well-trained to start a conversation, keep it and to end a conversation (Fisher, 2005)

Some methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings

To deal with inappropriate interpersonal communication between individuals in health and social care settings, it is necessary to use the proper methods. One of the methods that can promote effective communication in health and social care services is to maintain confidentiality of information. Liam Clarke and colleagues (2000) state if a health and social care worker is “careless with information about clients, the trust upon which the care relationship is built will be lost”(p. 73). Besides, it is necessary to measure the effectiveness of interpersonal communication through listening (Parrott, 2004). This monitoring can be done by means of the following methods:

  • verbal feedback obtained from the client with whom care worker is communicating;
  • written feedback obtained from some observer (Clarke et al., 2000);
  • video observation, which helps to observe a care worker’s behavior in the process of communication;
  • “self-reflection” on client’s interviews or feedback (Clarke et al., 2000, p. 71).

In general, observation of communication process depends on the reflection of one’s own skills and abilities, and helps to improve care workers’ sensitivity to the interpersonal communication. Liam Clarke and colleagues (2000) state that a care worker should assume “a primary professional responsibility for the success of the interaction”(p. 71). It is very important for the care worker to address any misunderstandings regarding the client’s communication (Dickson et al., 1996).

Analysis of the use of strategies to support users of health and social care services with specific communication needs in health and social settings

Various strategies can be used to support the users of health and social care services with specific communication needs in health and social settings. It has been found that individuals with learning disabilities and individuals with sensory disabilities have specific communication needs (Barrett et al., 2004; Moonie, 2005). Care workers should be ready to meet these needs. To support users of health and social care services with specific communication needs, it would be better to develop a plan of action (Moonie, 2005). Care workers’ actions should facilitate the process of communication, giving clients an opportunity to express themselves. Care workers should ask the right questions, adapting their listening and communication styles to suit the needs of their clients (Moonie, 2005). Care workers should learn and use the strategies of observing and interpreting the non-verbal signals given by an individual with specific communication needs (Parrott, 2004). To manage a successful communication process, care workers should structure their talk, linking it to certain goals and objectives. It is possible to use audiovisual material, aides’ memories, visual aids and supplementary material (Moonie, 2005, p. 86). Active listening is one of the most important strategies to meet the needs of health and social care users.

The impact of various factors on the communication process in health and social care

There are many various factors that have a strong impact on the communication process in health and social care. Some of these factors include values, beliefs and cultural factors, legislation, charters and codes of practice, and the effectiveness of organizational systems and policies in promoting good practice in communication in health and social care settings.

Essay on Communication in Health and Social Care  part 2

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